FAQ

Shipping and Deliveries

  1. And Something Pretty ships all around the world

1.1 Fastway is used for deliveries around RSA

1.2 DHL is used for international deliveries. Unfortunately there is no Flat Rate, customers outside of RSA will receive a quote on delivery

  1. Deliveries will take from 3-14 days to be delivered unless otherwise stated

2.1 If a product is needed urgently please contact us directly at orders@andsomethingpretty.co.za so we can try assist your needs

 

Returns

If you are not entirely satisfied with your purchase please read below for our return policy:

  1. You have 7 calendar days to inform us at orders@andsomethingpretty.co.za that you want to return your product and why
  2. To be eligible, your item must be unused, in the same condition that you received your item in and must be in the original packaging
  3. You will need a proof of purchase
  4. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspection of the item
  5. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive a refund within 1-4 weeks depending on your card issuers policy
  6. And Something Pretty will cover shipping cost if there is a defect with the product. If it was simply just a change of heart about your purchase you will be responsible for shipping, which is non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund
  7. Please Note: Vouchers and Sale items are not eligible for refunds

 

Privacy Policy

  1. Any Information Given to us by you, will not be misused or shared to outside parties
  2. If you have subscribed to our newsletter you can at any time unsubscribe
  3. We will ask permission before using any photos provided by you, on social media platforms

 

Terms And Conditions

Payments

  1. We are committed to providing secure online payment facilities. All transactions are encrypted, however we can not take responsibility for any fraudulent activities. Please ensure you are aware of the risks and follow these tips: Secure Online payment Tips

Custom Made Orders

  1. Once a quote is agreed upon for a custom-made order, FULL payment is required if you would like us to proceed with the manufacturing of your Item/s
  2. Once Item is completed an image will be sent to confirm completion. If you are not entirely happy with the item or it is not what you envisioned, we will give you a 40% refund but 60% will be non-refundable
  3. We are committed to meeting your every expectation when it comes to custom-made items as to the best of our abilities